Privacy Policy

Information We CollectDepending on how you interact with us, we may collect the following categories of information.

This may include:

• name;
• telephone number;
• email address;
• mailing or service address; and
• preferred method of contact.

This may include:

• the type of service requested;
• descriptions of plumbing, water, gas line, water heater, sump pump, water quality, or other home service concerns;
• preferred appointment dates and times;
• information about the property or equipment;
• photographs or files submitted by the customer; and
• messages and communications with us.

When applicable, we may collect records relating to:

• estimates;
• completed services;
• invoices;
• payments;
• warranties;
• customer support; and
• service history.

Payment card information may be processed directly by a third-party payment processor. We recommend that complete payment card details not be stored through ordinary website forms.

When you visit the website, certain information may be collected automatically, including:

• IP address;
• browser and device type;
• operating system;
• pages visited;
• time spent on the website;
• referring website;
• approximate location based on IP address; and
• cookie or similar technology identifiers.

We may collect information:

• directly from you when you call, email, submit a form, or request an appointment;
• automatically when you use the website;
• from service providers that support our website, scheduling, communications, analytics, advertising, or payment processing; and
• from publicly available sources or referral partners, where permitted by law.

We may use personal information to:

• respond to inquiries and service requests;
• schedule, confirm, and manage appointments;
• provide estimates and perform requested services;
• communicate about arrival times, appointment changes, invoices, warranties, and customer support;
• maintain customer and service records;
• process payments;
• improve website functionality and customer experience;
• measure website traffic and marketing performance;
• detect fraud, misuse, and security incidents;
• comply with legal, licensing, tax, insurance, and recordkeeping obligations;
• establish, exercise, or defend legal claims; and
• send marketing communications where permitted by law and where the required consent has been obtained.

We do not use personal information for materially different purposes without providing appropriate notice or obtaining consent when required.

The website may use cookies and similar technologies to:

• operate essential website functions;
• remember preferences;
• understand website traffic and performance;
• identify technical problems; and
• measure or improve advertising campaigns.

Your browser may allow you to block or delete cookies. Blocking certain cookies may affect website functionality.

Where required by applicable law, we will recognize supported browser-based opt-out preference signals for targeted advertising or the sale of personal data.

We may disclose personal information to:

• website hosting and technology providers;
• scheduling and customer management platforms;
• email, telephone, and messaging providers;
• payment processors;
• analytics and advertising providers;
• professional advisers, including attorneys, accountants, insurers, and consultants;
• government agencies or law enforcement where legally required;
• a successor or purchaser in connection with a merger, acquisition, restructuring, or sale of business assets; and
• other parties at your direction or with your consent.

We do not sell personal information in exchange for money.

If advertising or analytics technologies are enabled, limited online identifiers may be disclosed to advertising or analytics providers. Certain privacy laws may define some of these activities as “sharing,” “targeted advertising,” or a “sale,” even when no money is exchanged.

Mobile telephone numbers, SMS opt-in information, and text messaging consent records are not sold or shared with third parties for their own marketing or promotional purposes.

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including to:

• respond to and complete service requests;
• maintain service and warranty records;
• satisfy accounting, tax, insurance, licensing, and legal obligations;
• resolve disputes;
• enforce agreements; and
• protect the security and integrity of our business.

Retention periods may vary depending on the type of information and the reason it was collected. When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, email system, data transmission, or storage method can be guaranteed to be completely secure. Customers should avoid submitting sensitive financial information, passwords, Social Security numbers, or other unnecessary sensitive information through ordinary website contact forms.

Depending on applicable law and our legal obligations, you may have the right to:

• confirm whether we process personal information about you;
• access categories of personal information we maintain;
• correct inaccurate personal information;
• request deletion of personal information;
• obtain certain information in a portable format;
• opt out of targeted advertising;
• opt out of the sale of personal information;
• opt out of certain automated profiling;
• obtain information about certain third parties to which personal information has been disclosed; and
• appeal a decision concerning a privacy request.

To submit a request, contact:

Email: callsos@myyahoo.com
Phone: (612) 636-4357

Please include “Privacy Request” in the subject line and explain the right you wish to exercise.

We may need to verify your identity before completing the request. An authorized agent may submit certain requests where permitted by law, but we may require proof of authorization.

If we deny a request, you may appeal by emailing us with the subject line “Privacy Request Appeal.”

We will not unlawfully discriminate against you for exercising an applicable privacy right.

Keep this section only if SOS Home Services sends SMS messages.

If you provide a telephone number in connection with a service request, we may contact you regarding that request, including appointment confirmations, technician arrival updates, service questions, estimates, and customer support.

Providing a telephone number through a general contact form does not automatically enroll you in recurring promotional text messages.

If you separately and expressly opt in to promotional SMS messages:

• message frequency may vary;
• message and data rates may apply;
• consent is not a condition of purchasing services;
• you may reply STOP to unsubscribe;
• you may reply HELP for assistance; and
• opting out of promotional messages will not necessarily prevent necessary one-to-one communications concerning an active service request.

Requests to stop automated calls or texts will be honored as required by applicable law. The FCC states that consumers may revoke consent through any reasonable method.

This website is intended for homeowners, property managers, and other adults seeking home services. It is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If we learn that such information has been collected, we will take reasonable steps to delete it.

Third-party platforms integrated with or linked from the website may collect information under their own privacy policies.

We encourage users to review the privacy policies of any external scheduling, payment, social media, map, analytics, or other service they choose to use.

We may update this Privacy Policy when our website, business practices, service providers, or legal obligations change.

The current version will be posted on this page with the applicable “Last Updated” date. If a change materially affects how previously collected information is used, we will provide additional notice where required by law.

Questions, concerns, and complaints about these Terms or our privacy practices may be directed to:

SOS Home Services
P.O. Box 237
Prior Lake, MN 55372
United States

Email: callsos@myyahoo.com
Phone: (612) 636-4357