1. Acceptance of Terms
Welcome to callsosnow.com (the “Site”), operated by SOS Home Services (“SOS,” “we,” “us,” or “our”). By accessing or using this Site, requesting a quote, booking a service, or otherwise engaging with SOS Home Services, you (“you,” “customer,” or “user”) agree to be bound by these Terms and Conditions (“Terms”). If you do not agree to these Terms, please do not use this Site or our services.
2. Description of Services
SOS Home Services provides residential and commercial plumbing services, including but not limited to plumbing installation and repair, water heater installation and repair, gas line installation and repair, well tank installation and repair, sump pump installation and repair, water softener installation and repair, kitchen and bath fixture replacement and repair, water quality and conditioning services, and leak detection and repair (“Services”).
3. Service Area
We provide Services to homeowners and businesses within approximately 50 miles of Prior Lake, Minnesota, covering the Anoka, Hennepin, Ramsey, Washington, Dakota, Scott, and Carver counties. Service availability outside this area is at our discretion and may be subject to additional travel charges.
4. Estimates and Pricing
• Estimates provided over the phone, online, or in person are based on the information available at the time and are subject to change once a technician has inspected the actual job site or condition.
• We provide a clear, written estimate before any chargeable work begins. Work will not proceed beyond the diagnostic/inspection stage without your approval of the estimate.
• Prices for parts, materials, and labor may vary based on the scope of work, accessibility, code requirements, and emergency/after-hours status.
• Diagnostic or trip fees, if applicable, will be disclosed prior to dispatch.
5. Scheduling and Appointments
• Appointments may be booked online through our scheduling tool or by phone.
• Arrival windows are estimates. While we make every reasonable effort to arrive on time, delays may occur due to prior jobs, traffic, weather, or emergency calls. We will make reasonable efforts to notify you of significant delays.
• 24/7 emergency service is offered subject to technician availability; after-hours or emergency rates may apply.
6. Payment Terms
• Payment is due prior to  starting of Services unless otherwise agreed in writing (e.g., under a financing plan or commercial account).
• We accept the payment methods listed at the time of service or invoicing.
• Where financing is offered, financing terms are provided and administered by our third-party financing partner(s), and your agreement to those terms is a separate contract between you and the financing provider. SOS Home Services is not responsible for the terms, approval decisions, interest rates, or fees set by third-party financing providers.
• Late or unpaid invoices may accrue interest and/or be subject to collections, to the extent permitted by Minnesota law.
7. Cancellations and Rescheduling
• You may cancel or reschedule a scheduled appointment by contacting us at (612) 636-4357 or through our online booking system.
• We request at least 24 hours notice for cancellations or rescheduling of non-emergency appointments. Late cancellations or missed appointments (“no-shows”) may be subject to a trip or scheduling fee.
8. Workmanship and Warranties
• SOS Home Services warrants that labor performed will be free from defects in workmanship for a period of 1 year from the date of service, unless otherwise specified in writing for a particular job.
• Manufacturer warranties on parts, fixtures, water heaters, and equipment are provided by the respective manufacturers and are separate from any labor warranty offered by SOS Home Services. We will assist in facilitating manufacturer warranty claims where applicable.
• Warranties do not cover damage resulting from misuse, neglect, unauthorized repairs by third parties, normal wear and tear, acts of nature, or pre-existing conditions not disclosed at the time of service.
• THIS SECTION STATES OUR ENTIRE WARRANTY. EXCEPT AS EXPRESSLY STATED HERE, SERVICES ARE PROVIDED WITHOUT ANY OTHER WARRANTIES, EXPRESS OR IMPLIED, TO THE MAXIMUM EXTENT PERMITTED BY LAW.
9. Limitation of Liability
To the maximum extent permitted by Minnesota law, SOS Home Services shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to our Services or use of this Site, including but not limited to loss of use, loss of income, or property damage not directly caused by our negligence. Our total liability for any claim arising from Services performed shall not exceed the amount paid by you for the specific service giving rise to the claim.Nothing in these Terms is intended to limit liability for damages caused by our gross negligence, willful misconduct, or as otherwise prohibited by Minnesota law.
10. Licensing and Insurance
SOS Home Services is licensed and insured to perform plumbing services in the State of Minnesota. License information is available upon request and may be displayed on our vehicles, marketing materials, and this Site.
11. Website Use and Intellectual Property
• All content on this Site, including text, graphics, logos, images, and the SOS Home Services name and branding, is the property of SOS Home Services or its licensors and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or use our content for commercial purposes without our prior written consent.
• You agree to use this Site only for lawful purposes and not to interfere with its operation, security, or availability.
12. User-Submitted Content and Reviews
If you submit a review, testimonial, comment, or other content to us or to third-party platforms referencing SOS Home Services, you grant us a non-exclusive, royalty-free right to display, reproduce, and reference that content in our marketing materials, including on this Site, unless you request otherwise in writing.
13. Third-Party Links
This Site may contain links to third-party websites (e.g., manufacturer sites, financing partners, review platforms). We do not control and are not responsible for the content, policies, or practices of third-party sites.
14. Membership / Maintenance Plans
If you enroll in the SOS Home Care Plan or any other membership or maintenance program, the specific terms, pricing, included services, and cancellation policy for that plan will be provided separately at enrollment and are incorporated into these Terms by reference. Membership plans may be modified or discontinued with reasonable notice.
15. Privacy
Your use of this Site is also governed by our [Privacy Policy], which describes how we collect, use, and protect your personal information.
16. Indemnification
You agree to indemnify and hold harmless SOS Home Services, its owners, employees, and technicians from any claims, damages, or expenses (including reasonable attorney’s fees) arising from your misuse of this Site, violation of these Terms, or provision of inaccurate information that affects the performance of Services.
17. Governing Law and Disputes
These Terms are governed by the laws of the State of Minnesota, without regard to its conflict-of-law provisions. Any disputes arising from these Terms or our Services shall be resolved in the state or federal courts located in Scott County, Minnesota, unless otherwise required by law.
18. Changes to These Terms
We may update these Terms from time to time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of this Site or our Services after changes are posted constitutes acceptance of the revised Terms.
19. Contact Us
If you have questions about these Terms, please contact us:
SOS Home Services
P.O. Box 237, Prior Lake, MN 55372
Phone: (612) 636-4357
Email: info@callsosnow.com
Website: callsosnow.com